Return Policy

PLEASE NOTE: We do not offer free returns. Return shipping costs are the responsibility of the customer.

Returns (30 Days)

You may return eligible items within 30 days of receiving your order if you are not satisfied.

To be eligible for a return:

• Items must be unused, unworn, and in original condition.

• Items must be returned with all original packaging, tags, and included components.

• Items showing signs of wear, damage, or use may be refused.

Hygiene-sensitive items must be returned in a clean, unused condition and may be non-returnable if opened/used.

How to Start a Return

To request a return, email us at:
📧 support@theandersonsisters.com

Please include:

• Order number

• Reason for return

• Your full name

• Your return address

• Photos (required if the item is damaged or incorrect)

We will reply with return instructions and the correct return address.
Please do not return items to the sender address on the package unless we confirm it.

Return Shipping Costs

Return shipping costs are paid by the customer. We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be processed to your original payment method within 14 days (processing times may vary by bank/payment provider).

Original shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).

Exchanges

We do not offer direct exchanges. If you would like a different item, please place a new order and return the original item following the steps above.

Cancellations

Orders can be cancelled within 1 hour of placing the order by contacting:
📧 support@theandersonsisters.com

After 1 hour, your order may already be processing and cannot be cancelled. You may still return eligible items after delivery in accordance with this policy.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
📧 support@theandersonsisters.com
Include clear photos of the item and packaging. If the issue is confirmed to be our error, we will offer a replacement or refund and cover any applicable return shipping.

Customs & Fees

Any customs duties, taxes, or handling fees charged on returns are the responsibility of the customer and are not refundable.